General - FAQ's & Troubleshooting

FAQ

• Why a number and not an alpha header?
• How to Hold a campaign
• I've been charged twice.
• Can I change the Target Audience after Campaign is created?
• Can we still edit the UTM link?
• What image format can I upload for MMS?

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Troubleshoot a campaign

• Test is not being received?
• Why is my send list number different to my target list I uploaded?
• Approved campaign didn't send
• Test Campaign not received
• My MMS template/preview won't load?