Checks to perform:
- Does the image have the right dimensions (W:450px x H:570px)
- Is the image the right size (under 220kB)
- Is the image in the right format (.gif or .png)
- Has the number of frames limit been reached (50 frames)
- Has the base image been deleted, accidently?
- Has the image been saved?
- Have you sent a test to your phone? The mapper can take some time to load all the layers in the creative.
If you have checked all the above, feel free to reach out to our Customer Success team via the Zendesk chat on this help portal.
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